Housing
A place to stay
Link2Home
A statewide telephone service providing information, assessment and referral to specialist homelessness services, temporary accommodation and other appropriate services for people who are homeless or at risk of homelessness. Link2home also provides information about homelessness services across New South Wales for specialist homelessness service providers and homelessness advocates acting on behalf of clients.
Call 1800 152 152.
Momentum Collective
Through our partner networks and collaboration with outside agencies and providers, we ensure people are supported on a pathway out of, or away from, homelessness.
- We offer personalised case management for holistic support to address the reasons that might be contributing to your housing situation
- We can provide assistance and advocacy to maintain and sustain your existing tenancy
- If needed, we can support you to be able to find your new home
- We can facilitate access to crisis housing
- We can offer help with learning the skills you need to achieve your goals and a safe and stable home environment
- We offer culturally appropriate and safe services especially for Aboriginal people and their families, through our partnerships with our Aboriginal partner agencies. These partners include Northern Rivers Community Gateway, Jali Local Aboriginal Land Council, Boolangle Local Aboriginal Land Council and Gurehlgam Corporation.
St Vincent De Paul’s, Fred’s Place
Fred’s Place is a service located in Tweed Heads, which offers home and support services for people who are experiencing homelessness or at risk of homelessness. Fred’s Place is a fully renovated home with three bathrooms, a large laundry, internet and telephone, television, staffed kitchen, inside and outside areas to socialise, storage and mailing facilities and provision of a dedicated and equipped room for Centrelink, Medicare, Counselling, Legal Assistance and Housing NSW, which are all available on a weekly or fortnightly basis. Case management with outreach availability is also offered along with emergency accommodation. All services are at no cost. It is a modern facility with a lovely homely feeling. Fred’s Place also manages Angela House which consists of two two-bedroom villas and a four bedroom home; these are used for medium term accommodation at a nominal rent.
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NSW Department of Family and Community Services (Housing Services)
Services provided:
• Housing Register
• Tenancy Management
• Rentstart Assistance
• Temporary Accommodation
Contact Information:
Home: 1800 152 152
Housing Contact Centre: 1800 422 322
FACS Housing Services (Tweed Heads office): 07 5524 0666
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Emergency Accommodation
24 hour helpline to refer you to services in your area. Call 1800 65 64 63.
Friends with Dignity
Friends with Dignity is a national not-for-profit organisation providing assistance to men, women and children who have been displaced by domestic violence.
Founded by former Director of Assist A Sista, Manuela Whitford, our dedicated team of volunteers work with registered referral agencies to turn houses into welcoming sanctuaries for people escaping domestic violence.
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Murwilllumbah Community Centre
Information, referrals, emergency relief, tenancy and homeless support, Indigenous support, psychologist, legal advice.
Nullum street, Murwillumbah
Call 02 6672 3003
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Momentum Collective Women’s Refuge
The Domestic Violence 24/7 service provides crisis after-hours and weekend support (safety, support and accommodation) for women and children who are in crisis and escaping domestic or family violence.
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Women Up North
Women Up North is a northern NSW service for women, children and young people who have experienced domestic or family violence or abuse. We are based in the Northern Rivers, working from Grafton to Tweed Heads. Call 02 6621 7730.
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Hope Haven – Ballina
Refuge for women and children escaping domestic violence.
Call 02 6681 6704
Email: hope@bigpond.com.au
Social Futures, Connecting Home
Connecting Home supports young people, men, women and families who are homeless or at imminent risk of homelessness to: remain safely in their existing housing; find secure, stable housing; or sustain their accommodation once housed.
Call: 1800 048 310 (9am-4.30pm). Email: firstresponse@socialfutures.org.au
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Lismore Women and Children’s Refuge
Crisis supported accommodation for women and children escaping domestic violence.
Call 1300 355 305 or 02 6621 2685
Available 24 hours, 7 days per week.
North Coast Community Housing Company Ltd
Long term affordable housing for people on a low to moderate income and special needs.
Units 9/10 2 Blundell Boulevard, Sth Tweed
Call 07 5523 5800
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Financial
Financial Aid & Advise
Centrelink
Claim for Crisis payment for extreme circumstance and domestic violence. Use this form if you are claiming Crisis Payment for an extreme circumstance or domestic violence.
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NSW Government
Recognition payments, primary victims of an act of violence are eligible to apply for a lump sum payment to a primary victim to acknowledge the trauma suffered.
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The Salvation Army
The Salvation Army offers a range of support options to help with financial difficulties, depending on the nature of your problems.
If you find yourself in crisis and are in need material or financial assistance, please call the Salvos on 1300 371 288 (9am-5pm Monday to Friday). This phone number will connect you with our Emergency Relief assessment team.
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Murwillumbah Community Centre
Emergency Relief
The Emergency Relief Service aims to assist people living in Murwillumbah and surrounding villages who are in financial crisis, assisting them with their immediate crisis situation in a way that maintains the dignity of the individual and encourages self-reliance.
We provide Emergency Relief at the HUB on Thursdays from 9am to 11:30am.
To access this service the person or family must live within the 2484 postcode + people living in Burringbar and Tumbulgum are welcome to use the service. Please bring a current Centrelink income statement with you to the appointment. Other conditions apply.
We assist people with:
- Food Parcels – can access help with food once every 3 months
- EAPA electricity vouchers – can access the service once every 9 months – bill must be overdue
- Telstra vouchers – can access service once a year
- Free Coles 2nd bite food 3 days a week – fruit and vegetables, bread.
Murwillumbah Community Centre
Murwillumbah’s Financial Counselling Service offers a CONFIDENTIAL and FREE service for people worried about their debts. We won’t tell you what to do but we can assist you to make decisions and offer support when you decide what to do. We help YOU take financial CONTROL over your finances.
For an appointment please contact us on:
Ph: 02 6672 6237 or email financialcounselling@mccentre.org.au
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Murwillumbah & Tweed Financial Counselling Service
Murwillumbah Community Centre by appointment Monday to Thursday 9am-4.30pm & Centrelink South Tweed Fridays 9am-4.30pm
Call 02 6672 6237
Salvos Assistance Line (SAL)
Financial and material crisis support
Call 1300 371 288
Counselling
Support & Counselling
Lifeline
24 hours online chat counselling service.
Short-term support for people who are overwhelmed and having difficulty coping or staying safe.
Real time using ‘chat’ technology.
Confidential one-to-one with a Lifeline Online Crisis Supporter. Call 13 11 14
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Children’s helpline
24 hour counselling and support
Call 1800 55 1800
1800Respect
24 hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
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Aboriginal Family Domestic Violence Hotline
Victims Services has a dedicated contact line for Aboriginal victims of crime who would like information on victim’s rights, how to access counselling and financial assistance. Call 1800 019 123
Mensline
MensLine Australia is a telephone and online counselling service for men with family and relationship concerns. We’re here to help anywhere, anytime.
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Kate Davis Counselling
• Mental Health Accredited Social Worker operating in Private Practice. Medicare Provider # 4663472F
• Professional Body is AASW (Australian Association of Social Work) #207609
• 2 locations available to see clients: Pottsville (PBNC) NSW & Coolangatta (Community & Cultural Centre) QLD
• provide bulk billing
• provide Home Visits within a 20 Km radius of office locations and with strict safety checks first
• Not a crisis service
• Provide Support, Counselling, advocacy (Police/Legal, Health, Centrelink)
• Client is required to make contact with me to access the service on either:
Call: 0412 821 263
Email: K8Davis@outlook.com
A GP, Health Professional or third party could assist the client make initial contact.
NSW Government, Family & Community Services
• Trained caseworkers
• The Domestic Violence Line provides telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.
• Trained female caseworkers are sensitive to the needs of people who have experienced domestic violence.
• Domestic Violence Line staff are aware of the special needs of Aboriginal women and women from other cultures, as well as those living in rural and remote areas.
• Interpreters and TTY can be arranged where necessary to ensure that all people, regardless of their language or disability can use the service.
• The service has an extensive list of contacts, people and services across NSW who can help.
• Refuge referrals
• The Domestic Violence Line makes referrals to women’s refuges and explains what they are and what they do.
• It also makes referrals to family support services, counselling, the police and courts, lawyers and hospitals. It helps with transport, emergency accommodation and other relevant support. Call 1800 656 463 24 hours 7 days.
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Relationships Australia
Face to face counselling, Aboriginal counselling services, Online counselling, Family therapy.
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Legal
Police, Law & Fines
Family Violence Law Help
At Family Violence Law Help you can learn about domestic and family violence law in Australia.
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Women’s Legal Service NSW
The Domestic Violence Legal Service is a specialist legal service for women experiencing domestic and family violence in New South Wales. Its main objective is to inform women who have experienced violence about their legal rights and to help women obtain access to justice.
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Legal Aid NSW
The Domestic Violence Unit is a specialist domestic and family violence service at Legal Aid NSW.
Our Unit is made up of lawyers and social workers who work together to help clients who have experienced domestic and family violence, with their legal and social needs.
The Domestic Violence Unit can help clients better understand their legal problems and the choices they have.
There is no cost involved with seeing one of our lawyers or social workers. We are separate from other Legal Aid NSW lawyers. This means we can provide assistance even if clients are in dispute with someone who is receiving help from another Legal Aid office.
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COURT ADVOCACY
Legal Aid NSW
The Women’s Domestic Violence Court Advocacy Program (WDVCAP) funds 29 Women’s Domestic Violence Court Advocacy Services (WDVCASs), servicing 117 local courts in NSW. Women’s Domestic Violence Court Advocacy Services are locally-based, independent services for women and children seeking help and information about how to get protection from the court from domestic violence. Legal Aid NSW administers state government funding for the program.
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Northern Rivers Community Legal Centre
The Women’s Domestic Violence and Court Advocacy Service provides advocacy, information and referrals to women and children who have applied for an Apprehended Domestic Violence Order (ADVO).
Provides information about Local Court procedures and the ADVO process.
Provides assistance and information to tailor an ADVO that meets client’s individual needs.
Workers attend all Local Courts in the Northern Rivers – Tweed Heads, Murwillumbah, Byron Bay, Ballina, Lismore, Casino and Kyogle.
The Service can be contacted on 02 6621 1044 or 1300 720 606
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Family & Community Services
There are many services available to help with legal protection or advice in domestic and family violence situations. Some specifically provide services for LGBTQI, Aboriginal people, seniors, children and young people.
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Indigenous Support
Indigenous Support
Aboriginal Counselling Service
Provides a varied range of services to individuals, communities and organisations to support the social and emotional wellbeing of employees and associates through positive and empowering psychological services, mentoring and coaching, counselling, and organisational psychology.
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Aboriginal Family Domestic Violence Hotline
Victims Services has a dedicated contact line for Aboriginal victims of crime who would like information on victim’s rights, how to access counselling and financial assistance.
Call 1800 019 123
Bugalwena General Practice
Bugalwena General Practice is a bulk-billing (free of charge) medical practice providing comprehensive care for Aboriginal people and their families in the Tweed Heads area. Bugalwena General Practice provides access to a doctor five days per week, practice nurse support, an Aboriginal Health Practitioner, Psychologist and Diabetes Educator.
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New Horizons Indigenous Services
New Horizons has a proud history of supporting First Nations peoples and communities. Over the past decade, we have supported a number of local initiatives aimed at enhancing social, emotional and physical wellbeing.
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Momentum Collective
Bunyarah-ga Connecting our Mob, is about supporting adults, young people and families.
Based at the Connections Centre in Tweed Heads South, Bunyarah-ga promotes community well-being and increases understanding of drug and alcohol abuse for Aboriginal people.
Key communities involved include members from the Minjungbal tribe, Yaegl Tribe, Bundjalung Tribe, Githabal Tribe, Torres Strait Islanders and South Sea Islander communities.
Yarning Circles are organised regularly for men and women and there are a wide range of culturally appropriate supports available including:
- Helping with legal issues
- Helping you with child support
- Support carers needing a break
- Support you with police liaison
- Support you going to court
- Help you to connect to family
- Help you complete forms
- Support you with education
Aboriginal Family Support
An Aboriginal Family Support Worker is available on Wednesdays between 3:30 and 5:30 pm at Kids Caring for Country after school program by appointment at Murwillumbah Community Centre on Monday – Thursday. Also available through Guyahyn Playgroup and Pre-school programs.
• Intake and Assessment
• Crisis Support
• Referral
• Advocacy
• General Family and Parenting Support
• Case Management
• Skills Development
Call 02 6672 3003
Kids Caring for Country
After school culture group for Indigenous children aged 0-16yrs and their families. Meet other parents & kids – make new friends and support networks, talk about parenting cultural and family values – celebrate our strengths. Participate in traditional dance, cultural, language, healing, talking circles and art activities with your Jarjums. Receive access to Aboriginal Family Support Worker, advocacy, information and referral in a culturally safe and supportive setting.
Wednesdays 3:30pm -5:30pm at Murwillumbah Community Centre.
For more information call Lara on 0431 951 162 or 02 6672 3003 or email: lara@mccentre.org.au.
There is no cost – Healthy Afternoon Tea & Bus Transport provided.
Northern Rivers Community Gateway
Northern Rivers Community Gateway offers a range of programs to address the needs of the Aboriginal community. Whether it be stable housing, food provision, emotional and family support, financial assistance, or any other specific need, the staff at NRCG will work with you to find a solution.
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GUYAHYN – Aboriginal Playgroup at Possums Preschool
Guyahyn (meaning possums) is a free playgroup for Aboriginal, Torres Strait and South Sea Islander children aged 0-5 years and their families.
It is designed by a team of qualified Aboriginal Early Childhood Educators and focuses on parent-child bonding, cultural and seasonal learning, local language, songs, crafts and stories!
There is no cost and transport and food is provided. We have a bush tucker theme each week and provide a range of indoor and outdoor activities to suit a range of developmental ages and stages.
Mondays 10am-12:30pm (during school term)
20 McCleod Street, Condong
LUNCH AND TRANSPORT PROVIDED. BRING THE FAMILY!
To RSVP and arrange transport please SMS 0431 951 162 0r email: lara@mccentre.org.au
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Children/Young People
Children’s Support
Kid’s Helpline
Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25. Anytime, any reason. Call 1800 55 1800.
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Headspace
Support for young people 12-25 years.
145 Wharf Street, Tweed Heads.
Call 07 5589 8700
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Social Futures, Reconnect
The Reconnect program uses community-based early intervention services to assist young people aged 12 to 18 years who are homeless, or at risk of homelessness, and their families. Reconnect assists young people to stabilise their living situation and improve their level of engagement with family, work, education, training and their local community. Cal 02 66 201 800.
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The Family Centre
Connecting Home – Youth
Support for young people 16-24 years homeless/at risk of homelessness and 12-17 years and their families.
15 Frances Street, Tweed Heads
Call 07 5589 1800
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Brigher Futures
The Brighter Futures Program is a voluntary, targeted Early Intervention, intensive case management program that delivers services to families with children under 9 years of age, or who is expecting a child or where the child/ren are at HIGH RISK of entering, escalating or are currently involved with the statutory Child Protection System. For more information call 02 66 82 4334.
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Bravehearts
Bravehearts now employs over 65 people across Australia providing world-class child protection training and education initiatives; specialist child sexual assault counselling and support services; as well as research and reform campaigns to work holistically to prevent child sexual assault in our society. Call 1800 272 831.
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Parenting Support
Better Relationships, helping children and young people cope with the emotions they experience through family violence.
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The Family Centre
Programs which support healthy family relationships. Call 07 5524 8711.
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Better Relationships
Whether you are starting out in a relationship; are experiencing bumps along life’s journey; are looking for different ways to help your children grow; or are confronted by major barriers and just don’t know where to go next, it is hoped that the resources of BetterRelationships.org.au have the right mix of information, skills and compassion to work with you to make a difference for your life today… and into the future.
This is a group of services which brings together the expertise and energy of a range of counselling, community development and education programs so that you, your partner, children, family, and friends can be better supported to be all that you can and want to be! Service-wide phone number: 1300 114 397.
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Food Outlets
Food Outlets
Agape Outreach
Free food hampers, washer, shower, Haircuts.
8/6 Enterprise Ave, Tweed Heads
Call 0414 693 670
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Fred’s Place (St Vincent De Paul)
Food, hot drinks, washer/dryer, internet, case management, GP visits and legal advice.
9 Boyd Street, Tweed Heads
Open Monday to Friday 9am-2pm.
Call 07 5536 1906
Beachside Communicare Inc.
Community Pantry at Pottsville Beach Neighbourhood Centre.
Open Wednesdays 10am to 12pm.
Concession Card Required.
Murwillumbah Community Centre
Nullum Street, Murwillumbah.
Call 02 6672 3003
Free meals Mondays, Wednesdays & Fridays from 5.30pm and Tuesdays & Thursdays from 12pm.
Food hampers available Tuesdays 9am – 11.30am.
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Our Lady of the Rosary “Lunch with Friends”
Outreach meal service in Goodwin Park, Latham Drive, Coolangatta
Every Tuesday 12pm (Qld)
Power House Christian Centre
Red Cross Centre, Knox Park, Murwillumbah
Every Sunday at 5.30pm.
Vibe Care Community Pantry
Grocery distribution centre, providing low cost and free food.
3 Beryl Street, Tweed Heads.
Open Monday, Tuesdays & Fridays from 9am to 11am. Thursday 9am to 12pm.
You Have a Friend
Open Mondays, Fridays & Saturdays – 5pm at Elizabeth Park, Coolangatta.
Open Tuesdays at 5pm – Knox Park Rotunda, Murwillumbah.
Open Sundays at 8am – Goodwin Park, Latham Street, Coolangatta.
Open Fridays at 11.30am = Tennis Courts, Waterloo St, Murwillumbah.
Sundays at 8am – John Oxley Park, Chinderah
Sundays at 8.30am – Budd Park, Murwillumbah.
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Salvation Army
Corner of Woodlands and Leisure Drive, Banora Point
Free community meal every Wednesday at 5.30pm.
Men’s Help
Men & Family Violence
1800Respect
Telephone and online counselling
At 1800RESPECT, we understand that everyone’s experience of sexual, domestic or family violence is different
Whatever your situation, it is important to know that help and support are available
Our trained counsellors are guided by you, your needs and your feelings about what is right for you and your situation.
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Mensline Australia
Online and phone counselling service for men experiencing relationship problems.
Call 1300 78 99 78.
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Men’s Referral Service
The Men’s Referral Service is a men’s family violence telephone counselling, information and referral service operating in Victoria, New South Wales and Tasmania and is the central point of contact for men taking responsibility for their violent behaviour. We also provide support and referrals for women and men seeking information on behalf of their male partners, friends or family members, and workers in a range of agencies seeking assistance for their clients who are men.
The Men’s Referral Service is for:
- Men who are using controlling behaviour towards a partner or family member
- Women seeking information about men’s use of family violence
- Friends, family or colleagues of people who may be using or experiencing family violence.
Call 1300 766 491.
The Men and Family Centre
Programs that support women who are experiencing family violence and programs for men who want to change violent behaviours.
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The Family Centre
Programs that support healthy family relationships.
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Sheraton House Men’s Accommodation
Shelter and meals from 4.30pm – 8am, cost $20 per night.
87 Cherry Street, Ballina
Call 02 6681 1048
Diverse Services
Diverse Services
Same Sex Support
Another Closet LGBTIQ, Domestic and Family Violence.
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We’re Family Too
Links to supports for the Arabic speaking LGBQTI community.
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The National Disability Abuse and Neglect Hotline
The National Disability Abuse and Neglect Hotline (The Hotline), is a free, independent and confidential service for reporting abuse and neglect of people with disability.
Anyone can contact the Hotline, including family members, friends, service providers or a
person with disability.
The Hotline works with callers to find appropriate ways of dealing with reports of abuse and neglect of people with disability.
To make a report, contact the Hotline on 1800 880 052 or send an email to: hotline@workfocus.com.
The Hotline is not a crisis service. In case of life threatening situations call 000 for attendance by Ambulance, Fire or Police services. If you think a crime has been committed or is being committed, contact your local police.
Call 1800 880 052.
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Immigrant Women’s Speak Out
Immigrant Women’s Speakout Association is the peak advocacy, information/referral and research body representing the ideas and issues of immigrant and refugee women in NSW.The Association also undertakes community development projects and provides direct services including in the areas of homelessness, domestic violence and employment, education and training. Speakout is a community-based organisation, managed by women of non-English speaking background.
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Older Women
Older women’s networking.
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Gold Coast
Gold Coast Services
Domestic Violence Prevention Centre – Gold Coast
We are a not for profit community based organisation providing specialist domestic violence support services. Established in 1992, we provide a wide range of programs to support women and their children affected by domestic and family violence. We also work with men who perpetrate domestic violence.
Through the Gold Coast Domestic Violence Integrated Response we partner with government agencies, non-government agencies and other women’s services to continue to improve responses to domestic and family violence as we work toward achieving our goal of ending violence against women. We hope you will find the information here useful.
We provide services in the following locations:
- Gold Coast
- Beenleigh, Eagleby, North Gold Coast area
- Southport Magistrates Court
- Coolangatta Magistrates Court
DV Connect (QLD)
Free crisis counselling and support – provides pet safety via RSPCA Queensland
Call 1800 811 811
Gold Coast Project for Homeless Youth
Lawson House is a residential home for young people 16 – 18 years who are homeless or at risk of homelessness.
24 Brooke Avenue, Southport, Queensand.
Call 07 5591 3746
Gold Coast Youth Service
Support young people 12-25 years who are homeless or at risk of homelessness.
15 Oak Ave, Miami, Queensland.
Call 07 5572 0400
Homeless Persons Information Queensland
Information about where to find a safe place to stay, find meals, showers and clothing.
Call 1800 474 753 (24 hours, 7 days a week)
Macleod Accommodation Support Service – Gold Coast
Support for women and children escaping domestic violence.
Call 07 5591 7414 Monday to Friday 8am-4pm.
Crisis Support
Crisis Support
Northern Rivers Community Gateway
Northern Rivers Community Gateway offers professional and specialised services to assist children, young people and adults affected by domestic and family violence. We provide a safe environment in which people can access our service, providing support in a way that best meets people’s needs. We support people affected by domestic and family violence by providing free and confidential counselling, crisis support, information, financial assistance, housing support, referrals and emotional support.
Momentum Collective
Our crisis after-hours and weekend support (safety, support and accommodation) for women and children who are escaping domestic or family violence.
24 hour crisis support line. Call 1300 355 305.
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NSW Domestic Violence Help Line
24 hours 1800 65 64 63
When you call the Domestic Violence Line, the call will be answered by a trained female counsellor who is sensitive to the needs of women who have experienced domestic and family violence. You can ring as often as you need to at any time, day or night. The female counsellor will listen to you. She won’t blame you or make you do anything you don’t want to do. She can give you information on what you can do and help you decide on your options. Domestic Violence Line staff are aware of the needs of Aboriginal women and women from other cultures, as well as women living in rural and remote areas. Interpreters and TTY can be arranged where necessary to ensure all people, regardless of their language or disability can use the service.
Tweed Heads Community Health Sexual Assault Service
24 hour crisis response service
Call 07 55 067 540
Counselling immediately after sexual assault and in the following weeks and months. Support and information for non-offending parents, other family members and friends. Follow up support, advocacy, and information regarding legal, media and social issues. Groups for survivors of sexual assault, including adults, young people and children. Consultation and advice for professionals working with the child or young person who has experienced sexual assault.
Florence Street (on The Tweed Hospital site), Tweed Heads NSW 2485.
